Patient Relations Analyst

CVS Health • Rockford, IL

8d • $21 - $41

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.

Requirements

• A problem-solving orientation and a flexible and positive attitude
• An eagerness to help us build and refine our operating model
• Experience with and a supportive attitude toward our patient population of older adults
• Familiarity with relevant patient population
• Proficient PC skills
• Bachelor’s degree preferred, or equivalent education and work experience
• US work authorization
• Someone who embodies being “Oaky”

Nice To Haves

• Sales background preferred, but not required
• Community health experience preferred
• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary

Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as internal resource in the clinic on insurance questions for physicians and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage welcome visits and orientation processes for new Oak Street Health patients
• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities, as needed, including scheduling and billing
• Provide exceptional customer service to create an unmatched patient experience
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Benefits

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level