Client Relations Supervisor

Rever Grand•Grants Pass, OR

About The Position

Client Relations Supervisor At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live. Rever Grand is seeking a Client Relations Supervisor to be a part of our dedicated administrative team that serves the I/DD community. The Client Relations Supervisor oversees the daily operations of the Client Relations Department. This position determines, communicates, and monitors the department’s processes, goals, and expectations.

Requirements

Excellent customer service skills.
Superior verbal and written communication skills.
Strong leadership qualities.
Ability to inspire and motivate others to perform well and accept feedback from others.
Ability to delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities.
Ability to involve staff in planning, decision-making, and process improvement.
Excellent problem-solving and conflict resolution skills.
Proficiency in using Customer Relationship Management (CRM) systems.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer programs.
Ability to learn and adapt to various software systems.
Ability to multi-task and work in a fast-paced office setting.
Strong work ethic and superior attention to detail.
Excellent time management, prioritization, and organization skills.
Understanding of how to develop and implement business strategies through knowledge of company history, culture, identity, and goals.
High school diploma or equivalent required.
Two or more years of work experience in a leadership capacity preferred.

Nice To Haves

Associate or bachelor’s degree in a related field preferred.
Sales experience preferred.
Knowledge of and/or work experience in Community Living Supports Agency operations a plus.

Responsibilities

Develop and implement strategies and timelines for improving the efficiency and functionality of the Client Relations Department.
Ensure that all facets of the client onboarding procedure, including completion and intake of necessary documents, are handled by designated department employees.
Oversee the training of department employees, ensuring that they can effectively promote Rever Grand’s services and inform clients, representatives, and case managers of necessary policies and procedures.
Develop and maintain strong relationships with clients, representatives, and case managers by demonstrating superior customer service skills.
Ensure that department employees are maintaining strong relationships through regular and service-oriented follow-ups.
Fulfill supervisory responsibilities in accordance with the organization’s policies and applicable State and federal laws.
Supervise the department’s performance to ensure compliance with expectations, objectives, laws, and regulations.
Establish work schedules and monitor work performance by department employees to meet goals, objectives, and targets.
Provide regular performance feedback, develop employees’ skills, and encourage growth.
Administer disciplinary action and/or performance improvement plans to department employees when necessary.
Delegate and monitor the training of new administrative employees in the department’s operations.
Effectively communicate with clients, client representatives, and external sources, demonstrating clear, direct, respectful, and service-focused interactions.
Collaborate with other department supervisors, managers, and executive leadership to improve inter-departmental processes and communication.