Client Relations Specialist

Peakstone Law Group • Colorado Springs, CO

2d

About The Position

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

• Previous experience in a customer service or client relations role is preferred
• Strong communication skills, both verbal and written, to effectively communicate with clients
• Proficiency in data entry and CRM systems to maintain accurate client records

Nice To Haves

• Sales experience is a plus, as the role may involve upselling or cross-selling products or services
• Fluency in Spanish or other languages is a plus, as the role may require communicating with multilingual clients

Responsibilities

• Serve as the main point of contact for clients, addressing their inquiries and concerns
• Analyze client needs and provide appropriate solutions or recommendations
• Maintain accurate and up-to-date client records through data entry and CRM systems
• Communicate with clients via phone, email, or other communication channels with professionalism and excellent phone etiquette
• Conduct outbound calling to follow up with clients and ensure customer satisfaction
• Collaborate with internal teams to resolve client issues and ensure timely resolution
• Provide exceptional customer service to build strong relationships with clients

Benefits

• 401(k)
• 401(k) matching
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed