Customer Relations Representative
About The Position
Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. The Customer Service Representative I plays a vital role in supporting customer satisfaction by efficiently processing orders, addressing customer inquiries, and facilitating communication between internal teams and external partners. The position requires a detail-oriented individual with strong communication, follow up and organizational skills. Full training is provided. This role may also include administrative support responsibilities as assigned.
Requirements
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, especially Outlook, Word, and Excel.
- Ability to manage multiple tasks and prioritize effectively.
- High level of organization and attention to detail.
- Self-motivated with a strong sense of urgency and accountability in handling time-sensitive matters.
Nice To Haves
- Associate’s degree preferred.
- Minimum of one year of customer service experience is a plus.
Responsibilities
- Accurately receive and enter customer orders via fax, EDI, or email, adhering to departmental standard operating procedures.
- Respond promptly and professionally to customer inquiries regarding orders, products, deliveries, and other related concerns.
- Serve as a liaison between internal departments and external customers to ensure timely and accurate order fulfillment and delivery.
- Maintain thorough knowledge of product lines, pricing, production schedules, and delivery timelines.
- Keep customer records and contact information current and accurate.
- Serve as the primary or backup account representative as assigned.
- Serve as liaison for managing customer complaints and damage claims.
- Cross-train to support other team members within the Customer Relations department.
- Perform other tasks and special projects as assigned by the Department Manager.
Benefits
- Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
