Customer Relations Manager
About The Position
Customer Relations Manager – San Francisco Bay Area, CA Full Time Exempt Position Position Summary: City Ventures is looking for an individual who has a unique combination of Customer Relations/Service and Residential Construction knowledge. The Customer Relations Manager is responsible for managing all aspects of the quality of the construction of homes in a project and the warranty of homes in a set area. They are responsible for 100% completion of homes in each project within specific quality standard guidelines set by City Ventures. The key job objective is to deliver to the homeowners, world-class customer service that will translate in repeat/referral business. About the Company: City Ventures is a California-based residential real estate developer and homebuilder committed to creating sustainable, energy-efficient communities throughout the state. With offices in San Francisco and Irvine, the company focuses on transforming underutilized infill sites into vibrant neighborhoods that provide much-needed housing in desirable urban and suburban markets. Every City Ventures home is designed with sustainability at its core—incorporating all-electric systems, solar power, and smart home technology—helping residents save on energy costs while reducing environmental impact. The company has delivered thousands of homes across Northern and Southern California, spanning a diverse range of communities from townhomes and condominiums to mixed-use urban projects. City Ventures’ mission is to “Bring Life to Land” by pairing thoughtful design with environmental responsibility, creating lasting value for homeowners and the communities they serve. Compensation: Salary is $80K - $95K per year, plus Discretionary Bonus depending on several factors. Benefits: Medical, dental, vision and supplemental insurance are available. In addition, City Ventures offers FSA plans and 401K with a 6% match. Three weeks (15 business days) PTO (Paid Time Off) and $40 Gym membership.
Requirements
- High School Diploma or equivalent; College coursework in Construction / Quality Management is a plus.
- Some experience working in a Customer Service Environment
- Knowledge of Residential Construction
- Great Written and Verbal Communication Skills
- Proficiency with Microsoft Office suite of applications including Word, Excel and Outlook
- Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology.
- Excellent problem/conflict resolution skills
- A high degree of professionalism, tact, and ability to influence others.
- Ability to prioritize projects, work against deadlines and organize workflow with multiple interruptions.
- Ability to work tactically, strategically, and cooperatively/collaboratively as part of a team, seeking assistance where appropriate.
Responsibilities
- managing all aspects of the quality of the construction of homes in a project
- warranty of homes in a set area
- 100% completion of homes in each project within specific quality standard guidelines set by City Ventures
- deliver to the homeowners, world-class customer service that will translate in repeat/referral business
Benefits
- Medical, dental, vision and supplemental insurance are available.
- FSA plans
- 401K with a 6% match
- Three weeks (15 business days) PTO (Paid Time Off)
- $40 Gym membership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
51-100 employees
