Customer Relations Specialist

Zimmerman Plumbing & Heating•Mechanicsburg, PA

11d•Onsite

About The Position

Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Requirements

High school diploma or equivalent
Experience and physical ability to perform all modern business office roles
Excellent telephone and customer service skills
General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
Ability to handle multiple tasks efficiently and timely
Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
Strong organizational skills required

Responsibilities

Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
Scheduling and organizing appointments for customers
Dispatching technicians to job sites
Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
Answering and transferring callers to the appropriate department and staff member
Taking and distributing messages as needed
Updating and keeping customer and company information current
Performing general clerical and administrative functions