Customer Relations Manager

Air Express International • Moline, IL

5d

About The Position

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. We have an exciting opportunity for a Customer Relations Manager to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain.

Requirements

• Strong interpersonal and communication skills and an ability to manage multiple priorities
• Strong commitment to customer service and satisfaction
• Proficient with email, Excel, Word and PowerPoint
• Strong understanding of freight forwarding and the logistics Industry
• Analytical and problem solving capabilities
• Fluent in English communication (verbal & written)
• Applicants must be legally authorized to work in the United States.
• Visa sponsorship is not available for this role.

Responsibilities

• End to End Shipment Management for customer critical business
• Proactive monitoring and communication to customers on shipment status and exception handling in accordance with SOP's.
• Customer key contact
• Proactively inform customer on shipment status and exceptions
• Provide proactive problem resolution and corrective actions to ensure excellence in service
• Presents shipment level solutions to the customer
• Develop sustainable relationship with internal and external stakeholders
• Proactive communication with internal/external/third parties to meet customer expectations

Benefits

• Compensation: Competitive base salary plus role dependent performance-ba sed incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outp atient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed