Customer Relations Associate

Franklin Electric•Columbus, OH

About The Position

At Franklin Water Treatment, a Division of Franklin Electric, the Customer Relations Associate serves as the primary point of contact for customers, addressing their key business requirements and expectations. The role involves effectively engaging customers, providing relevant order information, details on new products and accessories, and information regarding product specifications, programs, training, pricing, and delivery. The company seeks a detail-oriented professional with a strong work ethic, commitment to high-quality service, dependability, precision, and the ability to multitask in a fast-paced environment. The ideal candidate takes pride in helping others and is eager to contribute to the team's success in delivering exceptional service and support for water treatment solutions.

Requirements

High school diploma or GED
Strong communication skills
Ability to multitask, stay organized, and work under pressure
High attention to detail
Strong critical thinking and problem-solving skills
Proficiency in Microsoft Office

Nice To Haves

0-3 years of relevant experience or training in customer service or a related field

Responsibilities

Serve as the primary point of contact for our customers, addressing their key business requirements and expectations
Effectively engage customers with an attention to key business requirements and expectations
Provide relevant and relational order information
Provide information related to new products and product accessories
Provide product specifications, programs, training, and pricing and delivery information