Customer Relations Associate

Franklin Electric • Greenwood, IN

1d

About The Position

At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions! MOVE FORWARD WITH US! In this role, you’ll serve as the primary point of contact for our customers, addressing their key business requirements and expectations. Your responsibilities will include effectively engage customers with an attention to key business requirements and expectations, as well as provide relevant and relational order information; information related to new products and product accessories; and, provide product specifications, programs, training, and pricing and delivery information. We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU!

Requirements

• High school diploma or GED (required)
• Strong communication skills
• Ability to multitask, stay organized, and work under pressure
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proficiency in Microsoft Office

Nice To Haves

• 0-3 years of relevant experience or training in customer service or a related field (preferred)

Responsibilities

• Effectively engage customers with an attention to key business requirements and expectations
• Provide relevant and relational order information
• Provide information related to new products and product accessories
• Provide product specifications, programs, training, and pricing and delivery information

Benefits

• Generous paid time off & holidays
• Health, dental, vision, and life insurance
• Paid parental leave
• 401(k) Plan with company match & service contributions
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Opportunities for training and career growth
• Health & wellness programs
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees