Customer Quality Manager (Onsite)

RTX•Wilsonville, OR

1d•Onsite

About The Position

The Avionics business unit at Collins Aerospace is seeking an on-site Customer Quality Program Manager to support Military programs at our Wilsonville Oregon site. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customer’s voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes. This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.
Customer support experience interfacing with an OEM and/or aftermarket customer.

Nice To Haves

5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments.
Technical familiarity with Avionics products & systems
FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
Ability to effectively lead a cross-functional team to drive quality improvement initiatives.

Responsibilities

Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.
Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided.
Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products.
Must be willing to provide flexible support for high-impact issues that arise at the customer’s Final Assembly Line (may require limited support outside of normal working hours).
Collaborates with the customer to disposition product returns that are deemed to be conforming.
Participates in customer audits/assessments/visits when requested.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program