Quality Engineer - QC

Rittal LLC • Urbana, OH

2d

About The Position

The Customer Quality Engineer – QC serves as the primary quality interface for customers on production-related quality matters. This role focuses on issue resolution, audit support, performance monitoring, and continuous improvement within an ISO 9001:2015 manufacturing environment.

Requirements

• Bachelor’s degree in Engineering or Quality, or equivalent experience
• 5–8 years of manufacturing quality experience
• Strong knowledge of ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP)
• Experience working directly with global customers

Nice To Haves

• Background in machining, metalworking, or assembly preferred
• CQE or Six Sigma certification preferred

Responsibilities

• Act as the primary customer contact for production quality issues and escalations
• Provide customer updates, quality reports, and quality business review support
• Lead structured problem solving using 8D, 5 Why, and Ishikawa techniques
• Monitor quality metrics including PPM, warranty data, and customer scorecards
• Maintain and improve quality documentation such as control plans and FMEAs
• Support continuous improvement using Lean and Six Sigma tools
• Collaborate with QA engineering on PPAP, APQP, and launch readiness
• Support supplier investigations and corrective action activities
• Participate in internal, customer, and certification audits
• Promote a strong quality culture across the organization

Benefits

• Above-average benefits available on the 1st of the month after you start
• 401K Match
• Opportunities for professional development and certifications
• Collaborative, innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees