Customer Quality Analyst

ABB•Senatobia, MS

6d•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. The work model for the role is Onsite in Senatobia, MS. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Requirements

Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality.
The ideal candidate should have at least a basic knowledge of of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
Ability to lead a team and work with cross-functional teams.
Great communication skills and diplomacy to deal with our customers.
Good knowledge of MS Office.
Candidates must already have a work authorization that allows them to work for ABB in the United States.

Responsibilities

Represent the Voice of the Customer within the organization.
Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
Using quality data analytics from the organization to identify risks, failures, and non-conformances.
Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.