Customer Project Manager

Schneider Electric•Louisville, KY

30d•$66,000 - $95,000•Hybrid

About The Position

The Customer Project Manager is the permanent and primary customer contact person for the duration of the project contract from the stage of project transfer from the Sales department (P0) through to the closure of the project (P3). The Customer Project Manager manages from standard ETO up to large and complex ETO customer projects in line with the ETO CPP process and with the objective of executing the project to meet the required standard of quality, time, and cost. He reaches a high level of customer satisfaction and maximizes the margin.

Requirements

Technical Engineering Degree or Equivalent work experience
3+ years in the Electrical, Oil & Gas or Modular Data Center Industry
3+ years of project management experience, in systems / equipment business
UPS knowledge
Experience in execution of large and complex projects.
Strong communication skills (situational adapted, sensitivity, politeness)
Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business)
Fluent in English (written and oral)
Ability to handle several projects in parallel.

Nice To Haves

Education in Business Administration
Leadership Capabilities, e.g. team development, team motivation, coaching, mentoring - Results/Solution Orientation - Motivation and Inspiration - Customer Focus - Decision Making - Organizational and Quality orientation.
Initiative to acquire knowledge and skill to continuously improve job performance.

Responsibilities

Point of contact for Project and Technical Communication (except Customer Technical Leader/Manager is part of the Project Team) with the customer.
Involves the customer in decision-making processes and provides regular information on project progress (progress reports)
Actively gathers information on the customer and the customer's requirements / targets.
Ensures that Sales initiates the hand over to execution.
Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.
Handles the planning elements and milestones according Schneider Customer Project Process (ETO CPP) in coordination with the Project Planning, Operation, Engineering (Customer Service teams).
Identifies and minimizes non-conformance costs.
Leads and organizes status meetings for a regular project status review with the project team if required.
Close cooperation with the assigned Application Design Engineer.
Monitors document submission status in cooperation with documentation teams.
Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action
Performs project close review (commercial, lessons learnt, best practice)
Ensures a proper handover of the project to the Customer Service department.
Leads the project within the defined budget.
Has cost and margin responsibility for the project as defined at project start.
Initiates invoicing according to project progress and follows up payment status.
Reviews initial project calculation, highlight and clarify discrepancies.
Participate at monthly project control reviews.
Optimizes project profitability.
Review final project performance.
Throughout project life cycle, identifies, assesses, and monitor all risk factors and opportunities.
Assesses the contract in terms of claim-relevant significance.
Work closely with Legal department for legal advice.
Devise suitable strategies for risk mitigation (elimination, reduction)
Inform customer, management, and project team about scope deviations.
Identifies and mitigates external claims (defines costs and argumentation, prepares claim, and negotiates change order) in close collaboration with purchasing and Sales/Tendering
Identifies opportunities for additional business (defines costing, prepares offers and negotiates change order) in close collaboration with purchasing and Sales/Tendering)
Involves qualified subcontractors/partners in a timely manner.
Leads commercial clarifications with support of purchasing and procurement.
Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies, initiates timely suitable action.
Involves purchasing at an early stage of the project.
Participates at internal project reviews and management information meetings concerning the project status.
Ensures targeted and full communication within the project team and with stakeholders on an international basis.
Establishes key relationships with all business relevant Stakeholders.
Regularly listens to others and conveys messages in an accurate and effective manner.
Supports, trains and coaches new team members based on ETO CPP

Benefits

medical (with member reward points), dental, vision, and basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits