Customer Programs & Solutions Analyst

FirstEnergy • Akron, OH

7d • Onsite

About The Position

This is an open position with FirstEnergy Service Company, a subsidiary of
FirstEnergy Corp.

This is a full-time, on-site position located at any FirstEnergy location
(Akron, OH preferred).

FirstEnergy takes a market-based approach to pay, which may vary depending on
your location. In addition, your actual base salary will depend on various
factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $107,100 - $151,200. The pay range for
certain locations, including the state of New Jersey, include a 20% differential
to account for an increased cost of living, making the pay range for NJ $128,520
- $181,440.

Summary

This position sits within the Customer Programs & Solutions organization and
supports the development, regulatory approval, and evolution of customer facing
energy programs aligned with the energy transition, with an emphasis on
integrating strategic concepts, program performance insights, and customer
considerations into program design and regulatory positioning. The team focuses
on electrification, distributed energy resources (DER), electric vehicle (EV)
infrastructure, demand response (DR), virtual power plants (VPP), and emerging
technologies that improve customer outcomes while supporting grid modernization
and regulatory objectives.

The Analyst will serve as a senior individual contributor supporting regulatory
strategy, program development, and external engagement activities. This role
works across a distributed, matrixed organization and contributes to initiatives
that are often first-of-kind, evolving, and developed in a fluid regulatory and
policy environment.

Requirements

• Bachelor’s degree in Business, Engineering, Public Policy, Economics, Finance, or a related field.
• 10+ years of relevant professional experience in regulatory, energy, utility, or program development roles.
• Strong analytical, organizational, and written communication skills.
• Demonstrated ability to manage project based work and synthesize complex technical, policy, and regulatory information.
• Experience working effectively across crossfunctional, distributed, and matrixed organizations.
• Ability to manage multiple priorities across multiple jurisdictions or states, balancing differing regulatory timelines, policy objectives, and stakeholder considerations while maintaining alignment with enterprise strategy.
• Strong written and verbal communication skills, including preparation of regulatory, executive, and stakeholderfacing materials.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to operate effectively in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations, and regulatory requirements.

Nice To Haves

• Familiarity with electric vehicle infrastructure programs, including light duty, medium and heavy duty applications, and specialty use cases such as electric school buses.
• Experience engaging with state regulatory commissions, particularly the Maryland Public Service Commission (MD PSC), including Commission work groups and stakeholder processes.
• Experience supporting or managing regulatory proceedings, including testimony development, discovery responses, comments, and coordination with intervenors and stakeholders.
• Experience designing, implementing, or managing energy efficiency, demand response, DER, smart thermostat, or virtual power plant programs.
• Strong familiarity with Evaluation, Measurement, and Verification (EM&V) concepts, including designing programs with evaluability in mind, supporting EM&V planning and compliance requirements, coordinating with evaluators and vendors, and interpreting EM&V findings to inform program and regulatory decisions.
• Experience with policy and legislative review, including analysis of proposed or enacted legislation, regulatory orders, and policy developments in support of industry best practices, company strategy, and development of customer program viewpoints.
• Experience translating emerging or nascent technologies or trends into scalable, customer-facing utility programs.
• Exposure to rate design fundamentals, regulatory economics, or cost/recovery considerations.
• Experience coordinating work across distributed teams and external partners in a regulated environment.

Responsibilities

• Supporting the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, virtual power plants, and emerging technologies.
• Providing analytical and strategic leadership for regulatory filings, including preparation of testimony, exhibits, workpapers, discovery responses, comments, and related documentation.
• Supporting cost/benefit analysis and economic assessments, including developing conceptual frameworks, reviewing consultant-prepared analyses, and translating results into clear regulatory narratives that inform filings, stakeholder engagement, and overall regulatory positioning.
• Supporting program funding and recoverability strategies, including familiarity with rate structures, riders, trackers, pilots, or other regulatory cost recovery mechanisms, and the implications of rate design fundamentals on program development.
• Managing and executing project-based work, including coordinating inputs, timelines, and deliverables across internal and external contributors; leading defined components of program development, filings, or reporting efforts; and tracking progress and dependencies to support timely and high-quality regulatory submissions.
• Collaborating across cross functional and matrixed teams (legal, rates, engineering, operations, finance, IT, vendors, and external partners) to advance program and regulatory objectives.
• Representing the company in regulatory and stakeholder forums, including Commission-directed work groups and collaborative processes, with alignment to established company positions.
• Supporting vendor coordination related to program development, analysis, evaluation, and compliance with regulatory or contractual requirements.
• Conducting benchmarking of peer utilities and industry programs to identify programmatic opportunities, best practices, and insights into cost structures, performance metrics, and regulatory approaches that inform program design, financial analysis, and regulatory positioning.
• Researching regulatory developments, industry trends, and emerging technologies to inform program strategy, regulatory positioning, and customer program viewpoints, and supporting the integration of those insights into customer‑facing program design and evolution.
• Contributing to initiatives developed in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established precedents.

Benefits

• At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees