Customer Programs Manager— Feature‑Rich CMOS Product Line

GlobalFoundries • Austin, TX

6d

About The Position

About GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. Summary of Role: The Customer Programs Manager is the external-in advocate for the customer for our feature‑rich CMOS product line. This role blends technical capability with program leadership to ensure customer needs, priorities, and success criteria are understood internally and delivered predictably. You will drive alignment across Product, Engineering, Applications/FAE, Quality, and Sales—owning program execution, risk management, and customer communication.

Requirements

• 5+ years in semiconductors in program management, applications engineering, customer engineering, product management, technical account management, or similar
• Strong technical capability—comfortable engaging on architectures, integration, and tradeoffs for CMOS-based products
• Demonstrated ability to advocate from the customer POV while driving internal execution and balancing constraints
• Strong program management discipline and executive communication skills

Nice To Haves

• Experience supporting evaluation → design-in → qualification → ramp for complex silicon
• Familiarity with quality/reliability, PCN/EOL processes, and supply/ramp dynamics
• Track record managing multi-site, cross-time-zone stakeholders

Responsibilities

• Customer Advocacy (External‑In) Serve as the internal voice of the customer; ensure customer requirements and priorities shape internal decisions and tradeoffs
• Build trust through clear, proactive communications and accountable program leadership
• Program Ownership Lead customer programs end-to-end (requirements → execution → delivery), managing schedules, dependencies, milestones, and deliverables
• Maintain rigorous RAID management (risks, actions, issues, decisions) and escalation paths
• Technical Translation & Alignment Translate customer system-level requirements into actionable internal requirements and validation criteria
• Partner with engineering/apps to resolve technical issues: bring-up, integration, qualification, errata, reliability, performance gaps
• Expectation Management Ensure aligned internal commitments; avoid over-commitment by driving clarity on scope, timelines, and tradeoffs
• Prepare customer-facing status, executive summaries, and decision options
• Cross-Functional Orchestration Coordinate Engineering, Product, FAEs, Quality, Ops, and Sales to remove blockers and deliver outcomes
• Support QBRs, roadmap reviews, and critical customer escalations with crisp, fact-based narratives
• Feedback Loop Systematize capture of customer learnings; feed insights into roadmap, documentation, collateral, and process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees