Customer Program Manager

EloTouch

15h•$75,300 - $110,000•Remote

About The Position

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology. We don’t just sell things. We offer solutions to tomorrow’s challenges. The Customer Program Manager coordinates all Elo and partner resources to flawlessly execute customer projects and ensures that all projects are delivered on time, within scope and within budget. This role will coordinate people and processes to ensure that Elo projects produce the desired results for our customers. You will be the go-to person for everything involving a project’s multi-functional team and timeline. This is a remote position.

Requirements

Bachelor’s degree, preferably in the fields of computer science or engineering
Minimum of 2-5 years proven working experience as a project administrator with external clients, preferably in the information technology sector
Ability to make clear, strategic decisions that are in alignment with Elo’s business objectives
Demonstrated ability in leading, planning, and executing multi-departmental programs
Solid technical background, with understanding or hands-on experience in computer hardware and software systems
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Strong working knowledge of Microsoft Office
Ability to lift to OSHA single person lift requirements
Ability to sit, stand, bend, or walk for prolonged periods of time
Ability to travel domestically and internationally without restrictions

Nice To Haves

Experience collaborating with sales, operations, and service support teams
Ability to create new processes and challenge the status quo
Solid organizational skills including attention to detail and multi-tasking skills
PMP / PRINCE II certification is a plus

Responsibilities

Be the face for Elo’s business with the client and all stakeholders
Interface with customers to support their daily requirements, such as product testing, and deployment scheduling
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure all projects are delivered on-time, within scope and within budget
Develop project scopes and objectives, involving all relevant stakeholders
Support programs with service support contracts including program scope, lifecycle, and resources
Use appropriate verification techniques to manage changes in project scope, schedule, and costs
Communicate technical issues, and be a liaison in assisting with technical resolutions
Ensure resource availability and allocation
Measure project performance using appropriate systems, tools, and techniques
Report and escalate to management as needed
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Other responsibilities and duties as assigned by manager.