Customer Program Manager

Atlassian • West Valley City, UT

6h • Remote

About The Position

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more.
Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years.
DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers
Working at AtlassianTo help our teams work together effectively, this role is fully remote, but requires you to be located in Salt Lake City, Utah.
Your future team
As an associate on the Program Manager Services team, you will work directly with DX’s customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.

Requirements

• 1-4 years experience in a customer facing role
• Prior experience in change management, consulting, business analytics, client services, project management, operations, etc
• Excellent verbal and written communication skills; comfort presenting to strategic stakeholders/leadership
• Highly organized and able to effectively manage a high volume of parallel projects at once
• Able to provide great, consistent service to clients who are sometimes assertive and demanding
• Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through

Responsibilities

• Create and drive execution of detailed projects, working in collaboration with customer stakeholders
• Own communication with clients regularly to provide our recommendations and manage expectations
• Directly communicate with VP+ level executive stakeholders at customer accounts
• Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve
• Refine the strategies to deliver great value to customers through DX Program Manager services
• Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed