Customer Program Manager

ICHOR Candidate Experience • Sauk Rapids, MN

5h • $90,000 - $12,500

About The Position

The Customer Program Manager is a key role responsible for managing complex, high-level projects while serving as the primary liaison between Ichor Systems and its customers. Reporting to the Project Manager, this position ensures that customer expectations are clearly understood and met through effective communication, detailed planning, and proactive coordination. The Customer Program Manager will oversee project documentation, track commitments, and maintain alignment with specifications and schedules. In addition to managing internal resources and subcontractors, this role focuses on building strong customer relationships, providing timely updates, and delivering exceptional service throughout the project lifecycle.

Requirements

• 4-year Business degree or equivalent experience
• Ability to plan and organize work effectively
• Strong attention to detail
• Ability to analyze problems, propose solutions, make logical decisions, and carry them out
• Demonstrated ability to perform multiple tasks in a fast-paced construction environment with accuracy
• Strong computer skills, including proficiency in Excel and Word
• Excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with clients, subcontractors, and office staff

Nice To Haves

• Knowledge of project management software (Procore, Sage, Bluebeam) and scheduling tools (MS Project) helpful

Responsibilities

• Generate, distribute, and track project commitments (subcontracts and purchase orders) with appropriate vendors
• Generate, distribute, and track change orders to subcontractors based on approved information
• Assist with generating punch lists, site observations, and other project documentation, track progress and completion
• Assist with generating and reviewing daily reports, editing, and distributing as directed by project manager(s)
• Work with project management and field staff to provide accurate information for reports and compose original correspondence
• Attend project management meetings (office and field) as needed; take notes, prepare, and distribute meeting minutes
• Assist in procuring supplies/materials as directed by project manager(s)
• Ensure parts are built to the most up-to-date drawings, specifications, addenda, and standards
• Collaborate with project management group to monitor production and complete associated reporting

Benefits

• We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget.
• Our benefits also include a paid time-off program and paid holidays to support your time away from work.
• A summary of our Benefits will be provided during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees