Customer Program Manager

Component Repair Technologies • Mentor, OH

3d

About The Position

This position is responsible for the operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence. This includes being directly responsible for reviewing component condition, developing repair work scope, understanding customer requirements, and establishing the component ship date.
The Customer Program Manager (CPM) develops and ensures work scopes are communicated to all levels of the company while monitoring daily, the complex repair and workflow cycle.
This position performs its duties within the Department of Customer Programs, which manages the turbine engine component overhaul process. This includes understanding customer requirements, evaluation of the received condition reports and developing a repair work scope based on original equipment manufacturer (OEM) and company guidelines.
This position will work alongside a team of experienced department leaders that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job, while collaborating with other company experts of the business.

Requirements

• A minimum of 1-2 years’ experience in a manufacturing setting, or relevant industry.
• A minimum of an associate degree or equivalent work experience.
• Exposure to directing projects, processes, or repairs.
• Experience in understanding and following verbal and written instructions accurately, including the reading and interpretation of technical drawings and work scope instructions.
• Read, write, speak, and understand the English language.
• Above average knowledge of computers and standard software programs.
• Experience in interpreting and applying basic shop math and the use of measuring devices, such as micrometers and calipers.
• Strong organizational and problem-solving skills.
• Computer skills (Word, Excel, PowerPoint) including the ability to work with basic data processing software.

Responsibilities

• Establish a daily, weekly, and monthly shipping plan (goals) and communicate plan within the team.
• Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date.
• Interpret and disposition inspection findings to create technical findings reports for necessary repairs.
• Develop and ensure work scopes are communicated to all levels of the company.
• Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments.
• Communicate exceptions that will necessitate a change to the planned ship date or customer requirement.
• Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements.
• Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process.
• Coordinate with production and scheduling departments to ensure labor factors are accurately reviewed and maintained.
• Utilize computer software programs and applications in assigning, verifying, tracking, and monitoring metrics and job assignments.
• Communicate material requirements to the production and purchasing teams to properly stock for your component material needs.
• Weekend support can be required at times, once a month on average for 2-4 hours.

Benefits

• CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.
• The company offers a 401k program with company match.
• Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
• Traditional paid time off (PTO) is offered via vacation days and personal days.
• Multiple shift opportunities with hourly premiums for off-shifts are offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree