Customer Product Support Specialist (34599)

Multilink•Elyria, OH

5d•$19 - $29•Onsite

About The Position

The Customer Support Representative role means fulfilling all the customers needs and requirements from quotations to order entry, and all that follows before and after. Product support role requires knowledge of the product and how to properly quote everything multilink offers, along with our competition.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
High school diploma or equivalent.
Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

Quote newly designed Multilink products
Enter sales orders and maintain sales orders
Update pricing in Syspro
Work with Customer Service Reps (CSRs) and the outside sales team to answer technical questions from customers
Answer all emails and phone calls from customers and Multilink personnel
Find proper solutions to fit customer needs
Work with engineering in developing new product concepts from customer requests, utilizing the engineering tracking process
Assist CSRs with engineering tracking questions
Maintain proper margins on quoted products
Maintain knowledge of competitor products
Maintain knowledge of industry trends
Maintain a 24-48-hour quoting turnaround time
Consult with department supervisors and the purchasing department for proper lead times on all quotes
Other duties as assigned by Manager