Customer Process Coordinator

Bayer•Creve Coeur, MO

3d•$49,661 - $74,491

About The Position

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Customer Process Coordinator Responsible for achieving expertise in operational processes for assigned brands & systems. Accountable for coordinating with assigned contractors to complete transactional tasks serving as the primary contact for questions & support in delivering expected SLAs & customer experiences in accordance with each Brand Family’s expectations.

Requirements

3 years of operational experience
Able to effectively provide guidance & direction to others to achieve results with some supervision
Ability to effectively collaborate with strong results orientation and a process improvement mindset
Ability to achieve results with & through others
Key Competencies: customer focus, agility, critical thinking and interpersonal skills

Nice To Haves

BS/BA preferred
Experience in Customer Service, Commercial, Logistics, Administration
Knowledge of SAP & SalesForce preferred

Responsibilities

Manage inbound 800# calls across all Regions from customer, partners & Field Sales Representatives
Create new orders from structured input phone, email & SalesForce
Execute and monitor transactions to enable delivery of product and billing; monitor backorders
Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts
Execute transactional reconciliation for dealer to dealer / customer to customer stock transfer
Initiate country stock transfers and trigger local deliveries
Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations
Management Software (SalesForce.com)
Provide transactional support with account reconciliation
Ensure completion of all necessary forms (e.g. to document legally binding agreements)
Initiate approval requests to overcome various blocks (pricing, credit set up in system)
Identifying & delivering cross functional solutions to achieve Operational Excellence for the Brands and Regions
Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
Execute transactions associated with complaints and returns, including logging, investigating and resolving requests in the system