Customer Order Specialist

TEKsystems • Delavan, WI

6d • $20 - $21 • Hybrid

About The Position

We are seeking a Customer Service Representative to support sales operations by delivering exceptional customer care and sales support. This role involves managing customer expectations, processing orders via phone and email, and working extensively in Salesforce and SAP to ensure accuracy and efficiency.

Requirements

• Experience with SAP or other ERP systems
• Familiarity with Salesforce or other CRM platforms
• Strong communication and problem-solving skills
• Detail-oriented with the ability to manage multiple tasks
• Previous customer service experience preferred

Responsibilities

• Provide responsive and professional customer service to internal and external stakeholders
• Enter and manage customer orders using SAP and Salesforce
• Resolve customer inquiries and issues in a timely manner
• Collaborate with sales and operations teams to support business growth
• Maintain accurate records and documentation in CRM and ERP systems
• Ensure high levels of customer satisfaction during peak business seasons

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Career growth and rotational opportunities within customer service
• Competitive pay
• Hybrid work schedule for improved work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees