Customer Order Management Specialist

Stefanini Group • Durham, NC

1d • Hybrid

About The Position

Stefanini Group is hiring! Stefanini is looking for a Customer Order Management Specialist in Research Triangle Park, NC 27709 (Hybrid) For quick Apply, please reach out to Maria Teresa Paje, call 248 263 8623/ email: [email protected]

This position will Manage customer service through the order fulfillment process.

The role is responsible for ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics. Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries. Internal customers such as the sales team, planning, logistics, credit, controlling, marketing and quality. Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and Client's ability to satisfy them. Prepares reports and maintains key business tracking information during the season. Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions.

This position interacts with multiple disciplines internally - planning, sales, marketing, and logistics as well as managing multiple systems and multiple customer organizations. This position also interacts with many different customers.

This position receives general business and strategic guidance from their direct supervisor and has input into operational strategies. Customer services do have access to a number of solutions however decision-making will require creative solutions given the complexity of each customer.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Requirements

• A certificate or diploma in Business Administration or Marketing.
• At least 2 years of experience in a business or customer service-related position.
• Order to Cash process.
• SAP experience required (S4 Hana preferred).
• Medium or advance excel (v-lookups).
• Computer proficiency and ability to handle multiple Microsoft programs.
• Strong analytical and reporting skills to support the sales and accounts teams.
• Effective problem-solving skills.
• Strong written and verbal skills.
• Ability to set priorities and make decisions in a dynamic work environment as required.
• Strong teamwork.

Responsibilities

• Ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics.
• Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries.
• Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and Client's ability to satisfy them.
• Prepares reports and maintains key business tracking information during the season.
• Process Non-Conformance in SAP.
• Tracks complaints and identifies opportunities for corrective and preventive actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree