Order Management Specialist

Aston Carter•Rockford Township, IL

1d•$20 - $20•Onsite

About The Position

The role of an Order Management Specialist involves processing and managing complex orders, inquiries, and issues related to products. The specialist acts as a key point of contact to ensure accurate order processing, timely communication, and resolution of issues while supporting internal departments.

Requirements

2 years of office, data entry, order entry, order processing experience
Experience using CRM or ERP technology
High School Diploma or GED

Nice To Haves

Order Management/Order Processing experience in a manufacturing business is a plus
SAP experience
College education

Responsibilities

Receive, review, and enter purchase orders into the ERP system (SAP) accurately and efficiently.
Respond to internal and external inquiries regarding order status, product availability, pricing, and delivery timelines.
Resolve order issues, problems, and discrepancies in a professional and timely manner.
Coordinate closely with internal departments including Sales, Planning, Shipping, and Production.
Maintain accurate records, order documentation, and communication logs.
Support continuous improvement efforts related to order processing workflows.
Provide backup support for other team members as needed.
Perform additional duties as assigned to support department operations.
Participate in customer meetings to support delivery concerns.
Record and process orders and/or inquiries received via EDI, email, etc.
Provide pricing, availability, and schedule information within established guidelines.
Review, approve, and confirm orders within the SAP system.
Analyze EDI schedule data and communicate with the supply chain regarding any discrepancies from previous revisions.
Research and obtain resolutions for a variety of concerns and issues.
Serve as a communication link between internal and external staff to assure responsiveness through internal team meetings.
Track order activity and alert appropriate staff of any potential delivery problems.
Expedite the delivery of selected orders.
Coordinate with all departments to ensure fulfillment of customer requests.
Complete special projects or tasks as assigned by the Team Lead or Supply Chain Manager.