Customer Order and Service Clerk
About The Position
Join the Sea Fox Family – Where Passion Meets Opportunity Now is an exciting time to join Sea Fox Boat Company. As we continue to grow, we’re seeking motivated individuals who are eager to build a rewarding, long-term career in the marine industry. If you’re looking for a company that offers career growth, advancement opportunities, and a chance to turn your passion for boating into a profession, we invite you to apply. Chart your course with Sea Fox today! Job Summary The Customer Order & Service Clerk is responsible for managing incoming customer orders, quote requests, and lead time inquiries. This role serves as a key point of contact for customers and distributors, ensuring accurate order processing and exceptional service from initial request through fulfillment. This is a Full time position (Monday - Friday, 8:30am - 5pm with a 30 minute lunch) for $20+ per hour (DOE).
Requirements
- Experience in the marine industry strongly preferred.
- Strong organizational skills with keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to foster positive customer relationships.
- Typing speed of 40–50 words per minute.
- Proficiency with computer systems and the ability to quickly learn database and order management software.
- High school diploma or equivalent required.
- Minimum of one year of customer service or order processing experience required.
Nice To Haves
- Experience with MACOLA is a plus.
Responsibilities
- Respond to customer and distributor inquiries regarding price quotes, purchase orders, order changes, and cancellations.
- Deliver prompt, professional service while building strong, lasting customer relationships.
- Access and utilize internal systems to retrieve customer data, inventory availability, and order status information.
- Communicate accurate pricing, delivery schedules, and product details to customers.
- Prepare and submit purchase orders and invoices to the accounting department.
- Maintain organized records of active orders and update account or order information as needed.
- Verify customer credit status with the finance/credit department when required.
- Perform additional administrative or customer service duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
