Customer Order and Fulfillment Services Specialist

GE Aerospace • Sterling, VA

57d

About The Position

The Services Specialist is responsible for facilitating transactions, and delivering replacement/repair parts and equipment as part of a service agreement or order. This role encompasses activities such as order management, material management, site operations, warehouse logistics, and shipping. The Services Operations Specialist plays a critical role in driving Safety, Quality, Delivery, and Cost (SQDC) outcomes, ensuring alignment with GE Aerospace's  FLIGHT DECK operating system principles. The Services Operations Specialist executes standard operational and technical tasks, leveraging Standard Work and Daily Management practices to ensure consistent and efficient performance.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of services and/or operations experience).

Nice To Haves

• Strong communication skills: Ability to effectively communicate technical and operational information to diverse audiences.
• Program management capabilities: Proficiency in documenting, planning, marketing, and executing programs.
• Customer-driven mindset: Demonstrated ability to build and maintain strong customer relationships, ensuring alignment with customer needs and expectations.
• Continuous improvement focus: Experience with lean methodologies, including Kaizen, Hoshin Kanri, and Standard Work, to drive process improvements and eliminate waste.
• Problem-solving skills: Ability to apply Structured Problem Solving and Root Cause Corrective Action (RCCA)to address issues and sustain improvements.
• Team leadership: Strong interpersonal skills with the ability to lead and mentor junior team members, fostering a collaborative and high-performing work environment.

Responsibilities

• Order Management: Facilitate order intake and processing, ensuring accurate and timely input into internal systems.
• Connect to customer portals and systems to manage orders and provide updates.
• Support forecasting, billing, and collection activities to ensure seamless order fulfillment.
• Customer Engagement: Collaborate with operations teams to understand and communicate commitments, Turnaround Time (TAT), and status updates to customers.
• Engage in sales activities for assigned customers to drive customer satisfaction and business growth.
• Operational Excellence: Apply Standard Work and Structured Problem Solving to ensure quality is built into processes, not inspected in.
• Utilize Daily Management and Visual Management tools to monitor progress, identify blockers, and drive real-time action.
• Support continuous improvement initiatives, including Kaizen events, Value Stream Mapping (VSM), and 5S projects, to eliminate waste and improve productivity.
• Collaboration and Leadership: Develop strong customer relationships, serving as the interface between customers and GE Aerospace.
• Work cross-functionally with teams to ensure alignment and integration of processes, contributing to overall operational success.
• Lead and mentor junior team members, fostering a culture of Respect for People and Continuous Improvement.
• Technical Expertise: Broaden knowledge of technical disciplines to execute policies and strategies effectively.
• Demonstrate a basic understanding of key business drivers and how the team's work integrates with other functions to achieve organizational goals.
• Resolve issues requiring technical knowledge and judgment within established procedures, consulting senior team members for complex challenges.

Benefits

• GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Number of Employees: 5,001-10,000 employees