Customer Operations Specialist

City of Laramie, WY • Laramie, WY

62d • $11 - $13 • Onsite

About The Position

The Customer Operations Specialist supports both the facility floor and front desk operations at the Laramie Community Recreation Center. This mid-level position works under the supervision of Recreation Staff to ensure a clean, safe, and welcoming environment for patrons. Responsibilities include completing detailed cleaning tasks, assisting customers in person and over the phone, supporting daily facility operations, and enforcing policies that promote safety and respectful behavior.

Requirements

• Strong customer service skills, both in-person and over the phone.
• Willingness and ability to complete thorough cleaning tasks using light equipment (vacuums, electric mops, etc.).
• Comfort with learning and using computer systems for scheduling, registration, and cash handling.
• Reliable and independent work ethic; ability to work well in a dynamic, team-based environment.
• Availability for afternoons, evenings, and weekends.
• First Aid, CPR, and AED certification (training provided upon hire).

Nice To Haves

• High school diploma or equivalent.
• Previous experience in recreation, hospitality, or public service settings.
• Knowledge of common cleaning techniques and safety procedures in a facility setting.
• Experience interacting with diverse populations including children, seniors, and families.
• Strong communication skills and the ability to maintain enthusiasm in customer-facing situations.

Responsibilities

• Deliver excellent customer service to all patrons and program participants.
• Perform and uphold high standards in daily cleaning tasks, including restrooms, locker rooms, fitness areas, and public spaces.
• Support front desk operations by using recreation software to register participants, process payments, manage accounts, and respond to inquiries.
• Assist with facility operations including opening/closing procedures, and setup/teardown for programs and events.
• Monitor facility use to ensure appropriate behavior and enforce safety policies when needed.
• Report maintenance concerns and support staff collaboration across shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED