As a Customer Operations Specialist you will support our team of Customer Operations Managers, as well as the Head of Customer Operations be the main point of contact at BibliU for each customer - being the face of BibliU for each account - and will work internally with the various operational teams to action customer requests. This will encompass managing the renewals, profitability and overall account health for each of your assigned customers. The role is a blend of internal facing (operational) and external facing (commercial) work. You will meet with customers periodically to discuss renewals, day-to-day items, and booklist management. There will be a large amount of operational work associated with the role - largely focussed around booklist and CRM management. Following customer meetings, there will be internal work to complete by working across operational teams to complete tasks. During the main implementation seasons - which generally align with the start of Fall, Spring and Summer of the academic calendar - you will be heavily involved with booklist/order management and also may assist with onboarding related activities to support with spreading awareness of BibliU amongst the students and faculty at our customer accounts. As a Customer Operations Specialist you will report to the ‘Head of US Customer Success and Operations'.