Customer Operations Specialist

Corning•Charlotte, NC

59d•$47,058 - $64,706

About The Position

In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization. In addition to the aforementioned skills and qualifications, we are also looking for a Customer Operations Specialist who is personable with excellent interpersonal skills. This means that the candidate should be able to build positive relationships with customers and provide exceptional customer service. They should be patient and empathetic when dealing with customer inquiries or concerns. A personable Operations Specialist will be able to effectively communicate with customers, address their needs, and provide a positive experience throughout the entire customer encounter. This personal touch is essential in creating long-term customer satisfaction and loyalty.

Requirements

Proven experience in a customer facing role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proven critical and analytical thinking as well as excellent organizational skills.
Ability to handle difficult customers with diplomacy and professionalism.
Ability to work independently and as part of a team.

Nice To Haves

Proficiency in using customer management software and other computer systems, including Salesforce.
SAP knowledge desired.
Proven experience in a customer facing role in the manufacturing industry.
Fluency in the Spanish language

Responsibilities

Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
Resolve customer issues: Investigate, troubleshoot, and resolve any issues or complaints raised by customers, including coordinating with all required internal departments (Technical Support, Quality, Supply Chain etc.).
Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
Improve Customer Experience: Identify trends in customer feedback and recommend process and/or service improvements. This could also involve developing and implementing new procedures.
Product Knowledge: Maintain a deep understanding of the company's products and services to provide accurate information to customers.
Compliance: Ensure compliance with company policies and industry regulations. Participation in training, testing, and project related activities as identified.

Benefits

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

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