Customer Operations Specialist

Domino's•Ann Arbor, MI

8d•$24•Onsite

About The Position

Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 Shift: Fulltime; Salary Job Posting Salary: Up to $24/hr, based on qualifications and experience, plus bonus. Role: Sunday- Thursday, must be flexible and available to work either shift: 6:00 AM–2:30 PM or 8:00 AM–4:00 PM The Senior Customer Support Representative role supports Supply Chain Center operations by providing clerical and administrative assistance. Responsibilities include processing orders, managing credit, and communicating with stores to ensure smooth daily operations.

Requirements

High School diploma/GED
Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
Ability to work independently and as a team
Excellent communication, interpersonal and organizational skills
Ability to handle multiple tasks
Experience with Microsoft Office software
Ability to work a flexible shift/schedule

Nice To Haves

Bilingual preferred

Responsibilities

Customer Service & Credit Management
Support inbound phone calls
Prepare orders in WMS and prepare pertinent reports for loading and production
Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
Coordinate and disseminate corporate, marketing, and other company information to the stores
Maintain filing system for invoices, reports, and other customer-related information
Support school lunch orders
Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
Manage stock out, stock out communication and redelivery