Customer Operations Specialist

Burberry•New York, NY

22d•$33 - $34

About The Position

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Requirements

Excellent organizational skills and meticulous attention to detail
Excellent communication skills both verbal and in writing
Strong Analytical skills, Microsoft software skills
Advanced Microsoft Excel skills
Ability to work with data BI
Ability to work well in a team
Ability to work in a fast paced environment, in a self-motivated and self-directed manner

Responsibilities

Manage the complete sales orders life cycle, from order raising to dispatch of goods to customers & stores
Orchestrate the floorset launches and maximize the on time availability of products
Act as the key supply chain link/representative with the regional planning and merchant/sales teams and the integration point backwards from the region to the central supply chain
To provide the highest level of support directly to the downstream customers
To monitor for the order book for shortages, cancellations, returns, product withdrawals, executing regulatory changes
Ensuring efficient and correct flow of information between supply chain and the regional teams with regards to availability of products and regional priorities
Project managing the downstream critical path for the launch of capsule collections/wholesale special events, ensuring standard execution across teams 100% aligned to the launch of the show
Monitor transit and distribution times for Retail stores as well as wholesale customers to ensure the agreed launch date in every country for new floorsets, capsule is achieved
Working in partnership with the regional finance teams to set shipping targets and to track actual shipments ensuring monthly and quarterly targets are met
Strong cooperation with the hubs, scheduling the picking process to ensure an adequate workflow while balancing available resources in consideration of business priorities and targets
Collaborating with the transportation and customs teams to escalate problems related to shipments and collections and agree processes aimed at streamlining and quickening the preparations of shipping documents
Ensuring full support during markets to the regional and corporate teams for order entry and any issue related to new product set up
Periodical review of global returns, commercial discounts and non-compliance penalties tracking them versus forecast
Seasonal analysis on order book cancellations, reviewing the most impactful reasons with the relevant teams • Ensuring consistency in the ways of working, stimulating sharing of knowledge and best practices among the regional teams
Establishing standard of communication for the regional teams to follow with internal and external parties