Customer Operations Specialist 2

Syngenta Group • Des Moines, IA

6h • Remote

About The Position

This role is integral to ensuring a seamless customer experience by efficiently managing orders, addressing inquiries, and providing detailed product information. The ideal candidate will be a service-oriented individual with a commitment to excellence in customer support. Manage & monitor all order to cash account activities, process customer orders with precision, and ensure timely and accurate entry into our order management system. Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues. Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes. Develop and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. Train channel partner on order to cash business processes and policies that they are expected to perform. Validate order accuracy with channel partner via phone, email, or chat. Inform customers of product availability and initiate delivery. Leverage logistics support analytics to move shipped products in assigned geography and meet the area/business unit the demands. Ensure compliance with legal, regulatory, and company policies and procedures in all customer operations activities. Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance. Proactively identify opportunities for process improvements and work with management to implement effective changes.

Requirements

• Bachelor's degree preferred.
• Minimum 2 years’ experience in customer service, sales, or related support role.
• Strong interpersonal and communication skills including oral, listening, and writing skills to ensure effective communication to customers and suppliers.
• Highly organized with the ability to prioritize tasks and manage time efficiently.
• Strong Attention to detail, comfortable with numbers.
• Great team player and ability to achieve Win-Win conflict resolution.
• Proficient with technology including MS Office. SAP, & Sales Force.
• Strong analytical and problem-solving skills, with the ability to manage complex situations effectively.
• Ability to travel 10-15%.

Responsibilities

• Manage & monitor all order to cash account activities
• Process customer orders with precision, and ensure timely and accurate entry into our order management system.
• Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues.
• Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes.
• Develop and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions.
• Train channel partner on order to cash business processes and policies that they are expected to perform.
• Validate order accuracy with channel partner via phone, email, or chat.
• Inform customers of product availability and initiate delivery.
• Leverage logistics support analytics to move shipped products in assigned geography and meet the area/business unit the demands.
• Ensure compliance with legal, regulatory, and company policies and procedures in all customer operations activities.
• Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance.
• Proactively identify opportunities for process improvements and work with management to implement effective changes.

Benefits

• A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members.
• Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level