Customer Operations Coordinator
About The Position
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Customer Operations Coordinators work to organize and oversee various projects and operational tasks at SPS Revenue Recovery. The primary responsibilities include coordinating, executing tasks, and facilitating overall productivity across the Customer Success, Account Management, and Operations teams.
Requirements
- High School Diploma/GED or higher from an accredited institution and 1-3 years of related experience or equivalent
- Excellent verbal and written communication skills
- Excellent organizational skills and proven ability to manage multiple tasks and projects concurrently
- Demonstrated computer knowledge; Microsoft Office Suite
Responsibilities
- Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users.
- Maintain current customer operations processes, recommending solutions for improvement based on changing business needs.
- Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases.
- Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement.
- Train new and existing employees on customer operations processes.
- Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience.
- Share customer insights, feedback, and trends to drive product and process improvements.
- Assist in implementing customer marketing and retention campaigns.
- Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects.
- Drive customer operational improvements and strategic projects across SPS Revenue Recovery.
Benefits
- SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
