Customer Operations Coordinator

Fermented Food Holdings, Inc. • Madison, WI

10d • Onsite

About The Position

Are you passionate about delivering exceptional retailer and customer experiences and want to be part of a mission-driven company transforming the future of food? At Fermented Food Holdings, we’re looking for a Customer Operations Coordinator
to be a vital link between our retail partners, sales team, and operations. In this role, you’ll play a key part in ensuring seamless order processing, clear communication, and top-tier execution that reflects our commitment to quality and care. This role offers comprehensive visibility of Supply Chain and Operations, giving you a clear understanding of the organization’s internal systems and workflows.

Requirements

• Associate’s or Bachelor’s degree in Business, Supply Chain & Operations, Logistics, or Communications
• 1-2 years’ experience in order management and fulfillment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Self-driven, exhibiting ownership and accountability
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Advanced problem-solving skills and the ability to handle difficult situations with tact
• High level of accuracy and efficiency in data entry tasks
• Positive attitude and a commitment to providing outstanding customer service
• Reliability/Punctuality

Nice To Haves

• Food or CPG industry experience
• Experience with Netsuite and EDI/SPS
• Passionate about our brands, consumers, and company mission
• Comfort operating in a fast paced, nimble, and lean environment

Responsibilities

• Accurately enter retailer orders into the company’s order management system
• Verify order details for accuracy, including product codes, quantities, pricing, and partner information
• Monitor receiving status of orders via EDI/SPS into company’s ERP system, NetSuite
• Respond promptly to retailer inquiries regarding order status, product information, and delivery schedules
• Provide retail buyers with product and service information, including order updates and follow-up communication as needed
• Maintain accurate and up-to-date retail partner records in the CRM system
• Collaborate with warehouses, production, and logistics to plan product availability timelines
• Change orders by customer request and effectively communicate changes with internal teams to ensure proper fulfillment
• Handle customer and consumer communication/incoming inquiries/issues with orders
• Work closely with the sales team to clarify order details and manage special requests
• Coordinate with shipping and logistics teams to ensure timely delivery of orders
• Run reports with the goal of increasing understanding of order patterns and retail partner profiles
• Ensure all order documentation is correctly filed and easily accessible for future reference

Benefits

• 401-K with Company match
• Paid holidays, as well as paid time off
• Health, dental and vision insurance
• Flexible Spending Accounts (health/dependent) and Health Savings Accounts,
• Company sponsored short term and long-term disability, as well as life insurance
• Additional voluntary insurance plans are available to meet your lifestyle needs
• You’ll enjoy office perks such as espresso, snacks, desserts, and a friendly environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree