Customer Onboarding Specialist (Customer Service) 10am to 6pm

POLYMEDCO, INC•Cortlandt, NY

26d

About The Position

The Onboarding Specialist will coordinate the onboarding of all new customers and manage the daily interaction with existing clients by providing ongoing support including but not limited to, initial customer setup, customization, and training. Manage all aspects of custom changes for existing customers. General support to all customers and field sales reps.

Requirements

Bachelor's Degree and/or 3-5 years of related work experience
Prior account management experience
Project management experience
Working knowledge of Word, Excel, PowerPoint, Access and Internet Explorer, Adobe suite
Excellent interpersonal, communication skills and ability to be a team player
Ability to organize, manage multiple priorities and detail oriented.

Responsibilities

Coordination of all aspects of onboarding new customers including coordinating equipment installation, initial orders, and follow-up.
Manage a portfolio of existing customer accounts and daily interactions
Be the primary point of contact for new clients, addressing their needs and concerns
Liaise with cross functional internal teams (e.g., technical services, customer service, quality, production) to ensure customer expectations are met
Custom product creation and implementation
Coordination of customer calls with customer and Field sales team
Item configuration and setup
Ability to problem solve and apply critical thinking
Occasional travel
Occasional “off hours” work (early AM, evening, weekend), when required