Customer Onboarder - Upsell

Weave • Lehi, UT

4d • Hybrid

About The Position

At Weave, we are ‘People First’ which means we want you to grow with us!
The role of a Customer Onboarder - Upsell is to help each customer successfully implement the Weave platform during the onboarding process. Customer Onboarders are responsible for managing the relationship with each customer while ensuring a high quality and timely implementation. Each Customer Onboarder has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive experience during the implementation process is critical to a customer’s long-term success and Weave is committed to finding the right people to make that happen.
Hybrid position: M/T/W in our Lehi, UT office and Th/F are WFH
Reports to: Onboarding Manager

Requirements

• 2 years of project management or implementation experience, working in a customer-facing role.
• Critical thinking and advanced problem solving skills.
• Ability to work in a fast-paced, KPI-driven environment.
• Ability to prioritize and manage a pipeline of projects.
• Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).
• Strong technical aptitude.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Develop and manage relationships with customers throughout the implementation process.
• Manage a portfolio of customers in various stages of implementation.
• Act as the project manager/point contact for each customer.
• Keep the customer informed throughout the process and set clear expectations.
• Teach and train customers how to maximize the value of the Weave platform.
• Provide a five-star customer experience with each customer.
• Triage, troubleshoot and prioritize issues as they arise during implementation.
• Coordinate with adjacent teams on all tasks related to onboarding.
• Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees