Customer & Network Manager

DAHER•Pompano Beach, FL

1d•$120,000 - $135,000

About The Position

As an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and Asia, Daher designs and develops value-added solutions for its aeronautical and industrial customers and partners We are seeking an experienced Customer & Network Manager to manage technical support operations for aviation customers, ensuring compliance across service networks and delivering expert troubleshooting assistance. Build strong relationships with distributors and operators, drive customer satisfaction, and collaborate with internal teams to meet service and quality standards. Experienced in aircraft systems, maintenance, and technical documentation with a focus on proactive problem-solving and continuous improvement.

Requirements

Bachelor’s degree OR equivalent technical training/aviation background.
8–10 years of aviation experience, or 5–7 years with an advanced degree or technical certification.
A&P license strongly preferred.
Background in customer service or sales a plus.
Strong technical expertise in aircraft systems, avionics, turbine engines; Daher product experience preferred.
Proficiency with Microsoft Word, Excel, PowerPoint; ability to learn SAP, CAMP, PowerBI.
Familiarity with Maintenance Manuals, IPCs, ATA coding, FAA regulations, and aviation industry standards.
Skilled in negotiation, customer relations, and service quality improvement.
Ability to stay calm in high‑stress scenarios and adapt to fast‑changing environments.
Highly self‑motivated, independent worker capable of managing multiple priorities.
Experience with accounts payable/resolution is a plus.

Nice To Haves

Bilingual in English, Spanish, French, or Portuguese.
Strong leadership mindset and a passion for continuous improvement.

Responsibilities

Technical Support & Customer Service Provide advanced troubleshooting guidance using aircraft manuals, wiring diagrams, and technical documentation.
Support distributors and service centers—ensuring availability of tools, parts, documentation, and compliance with network standardization guidelines.
Deliver timely responses to customer needs, gaining their confidence through proactive communication.
Conduct regular follow-ups to ensure customer satisfaction and meet all commitments.
Offer on‑call support for urgent or emergency situations.
Network & Operational Management Manage and direct technical support personnel, collaborating closely with a co‑manager to lead team activities effectively.
Perform routine visits to Distributors and Service Centers to maintain technical readiness and operational compliance.
Assist the service network with warranty administration and spare parts requests.
Maintain high‑quality professional relationships across the support ecosystem.
Analysis, Reporting & Continuous Improvement Collect, analyze, and document technical issues; prepare event reports to enhance product reliability.
Work with suppliers to improve system robustness and address in‑service failures.
Contribute customer support insights to company-wide product and service development initiatives.
Provide detailed reporting to leadership on team activities and technical concerns.