Customer Marketing Manager

Boeing • Renton, WA

3d

About The Position

Boeing Commercial Airplanes (BCA) is looking for a Customer Marketing Manager (level M) to join our BCA Sales/Marketing organization in Renton, Washington. This job is a manager position in the BCA regional marketing organization based in Renton. Manages employees developing and executing marketing campaigns for commercial customer fleet growth and replacement decisions. Develops and executes integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Acquires resources for department activities and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, and direct reports. Provides oversight and approval of technical approaches, products, and processes. Manages, develops, and motivates employees. Provides insights and develops strategy for emerging markets and new entrants within the Americas and provides insight on the Americas Marketing team morale, development status, and needs to the Managing Director of Commercial Marketing – Americas.

Requirements

• Experience in the Commercial Aviation industry
• Experience in BCA regional marketing
• Experience in leading teams in a formal and/or informal role
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.

Nice To Haves

• 10 years in business/commercial aviation industry
• An advanced degree in an aviation-relevant discipline (MBA, MA, MS)
• Experience working at an airline, airport, ATM organization, industry supplier, or other stakeholder providing insights into the business and an “outside” voice
• Experience in leadership role(s)
• Deep and wide knowledge of the North America and Latin America & Caribbean commercial aviation industry and the region’s airlines, gained ideally through hands-on experience with a variety of customers and stakeholders.
• Bachelors’ degree or equivalent in a discipline related to aerospace (e.g., engineering), international commerce and business (international relations, economics), or other field of study supportive of the required skills for airline marketing.
• Creativity in the ways in which we depict the attributes and value advantages of our products relative to the competition, and a curiosity and willingness to explore new ways of showing data and demonstrating our value premium.
• Adequate knowledge of Boeing and competitor products and aviation technology to be knowledgeable and persuasive with technical and engineering leaders at our customers
• A proven ability to develop and maintain relationships with internal and external stakeholders, projecting executive presence when needed but exemplifying humility to peers and direct reports.
• Proven public speaking skills, whether to an audience of five at an airline or 500 in a conference
• A positive attitude, able to cope with the ambiguity and challenges of a complex organization, a highly competitive industry, and a highly politicized environment.

Responsibilities

• Lead local team of Boeing Commercial Airplanes regional marketers based in Seattle, providing management guidance, career development support, strategic and analytical insights.
• Complete quarterly and annual performance management discussions (priority-setting and performance enablement discussions/assessments) and coordinate with the Managing Director on annual salary adjustments and other compensation reviews, as required.
• Suggest and oversee training and experience necessary for the continued professional and career development of the regional marketing team.
• Amplify the “voices of the customer,” clearly articulating the opinions and concerns of our airlines and other commercial aviation stakeholders in the region, supplementing the input of our marketing, sales, and customer support teams.
• Maintain, and as appropriate, build closer relationships between the regional marketing team and other functions, including but not limited to Strategy, Communications, Customer Support, Safety & Regulatory Affairs, Boeing Global Engagement, and others.
• Work with the Managing Director to identify major industry themes or trends in the Americas that justify further analysis and study and demonstrate the opportunity for the team to show creativity and thought leadership internally and externally.
• In coordination with other members of the Americas BCA regional marketing team, maintain and/or develop relationships with aviation-related organizations, including but not limited to regulatory agencies and region-focused commercial aviation industry organizations including regional universities. Support their events as requested and as resources permit to provide BCA perspectives, gather information and perspectives, and promote preference for Boeing Commercial products and services.
• In coordination with the Managing Director, facilitate regional Airline Planning Workshop planning to strengthen relationships and increase preference for Boeing Commercial offerings among customers and stakeholders.
• In collaboration with the Americas regional marketing team and Customer Relations, manage the development of a specific agenda and support the logistics of the event, from PRO-6 approval through site selection and invitations to actual event execution and post-event surveys.
• In coordination with the Managing Director, evaluate the opportunity to host topical workshops or symposia when market conditions dictate.
• In coordination with the Managing Director, identify and develop plans to support, airshows, conferences, and seminars across the Americas region. Develop a summary of events at the end of each year to guide participation decisions for the following year(s).
• In coordination with the Managing Director, manage the team’s participation at selected internal and external events, matching themes and opportunities with team strengths and development needs.
• Maintain current responsibility as regional marketer for a limited number of accounts in the Americas.
• Other projects and tasks not called out above, as mutually agreed with the Managing Director.

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees