Customer Marketing Manager

PagerDuty

7h • Hybrid

About The Position

The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field.
Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts.

Requirements

• A bachelor’s degree in Communications, Marketing, or other related fields
• Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
• Minimum of 2+ years experience creating customer stories
• Excellent writing, communication, and presentation skills
• Experience working with teams cross-functionally
• Demonstrated ability to create close alignment with sales

Responsibilities

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.
• Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.
• Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.
• Strong interpersonal skills to manage existing and enhance new relationships with customers.
• Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.
• Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
• Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level