Customer Marketing Manager

nue.io • San Francisco, CA

9d

About The Position

Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. We’re looking for a Customer Marketing Manager who will build and scale Nue’s customer marketing motion from the ground up. This role will own the programs, content, and campaigns that activate our customers—turning them into power users, advocates, and expansion partners. This is a highly cross-functional role partnering with Product Marketing, CS, Sales, and Growth. You’ll help shape the customer lifecycle, amplify customer success stories, deepen product adoption, and drive incremental ARR through targeted expansion programs. We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Requirements

• 5–7+ years of experience in Customer Marketing, Product Marketing, or Lifecycle Marketing—ideally in B2B SaaS.
• Strong storytelling instincts; able to distill complex technical products into compelling narratives. Experience launching customer programs: advocacy, references, communities, expansion plays.
• Ability to work cross-functionally and influence without authority across CS, PMM, Sales, and Product.
• Data-driven mindset and comfort using CRM and marketing tools to segment, measure, and iterate.
• Curiosity about revenue workflows (CPQ, billing, pricing, usage, CRM) and a desire to go deep.
• A bias for action—this role is both strategic and very hands-on.

Responsibilities

• Customer Advocacy and Storytelling Build and scale a customer advocacy engine: testimonials, case studies, video proof points, reference calls. Own the pipeline of customer stories—especially for high-growth SaaS, AI, and usage-based companies. Partner with Sales to identify advocates aligned to strategic deals and verticals.
• Expansion Campaigns and Lifecycle Programs Create expansion campaigns across product lines (CPQ, Lifecycle Manager, Usage Accelerator, Billing, Integrations). Develop lifecycle journeys: onboarding → activation → expansion → renewal. Deliver targeted programs around new feature adoption, packaging changes, or pricing upgrades. Partner with CS on QBR templates, product value frameworks, and “what’s new” launch touchpoints.
• Customer Community and Events Launch programs that build community across RevOps, Finance, and Product—virtual and in-person. Support customer roundtables, customer advisory sessions, programming, and user groups. Drive attendance and engagement for webinars featuring customers or deep-dive product sessions.
• Product Education and Enablement Own the customer-facing rollout strategy for product releases. Collaborate with Product Marketing to publish feature guides, quick-start videos, “how customers use it” stories, and playbooks. Strengthen customer understanding of Nue’s platform and all capabilities.
• Customer Insights and Signal Intelligence Build feedback loops with Sales, Customer Success, Product, and Growth to surface patterns in usage, adoption blockers, and expansion opportunities. Use customer insights to refine personas, segmentations, and content strategy. Track impact on activation metrics, feature adoption, expansion pipeline, and customer satisfaction.

Benefits

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees