Customer Marketing Manager
About The Position
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Our growth depends on the strength of our client relationships and the stories we tell about the work we deliver. We are looking for an experienced Customer Marketing Manager who knows how to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing. You will identify the right stories, secure the right approvals and ensure we show up with credible, referenceable proof. You bring positive, client-friendly energy. You are confident, professional and easy to work with. You know how to build trust quickly and navigate approvals without friction. This is not an entry-level advocacy role. We need someone who has built case study pipelines, managed references and worked confidently with enterprise clients before. The mandate is clear: Surface the right wins. Build advocacy. Strengthen credibility in the market. In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Requirements
- Fluent English speaker
- Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.
- Experience working in enterprise services, SaaS or technology environments.
- Demonstrable track record building and managing client case study and reference programmes.
- Experience working directly with Sales and Account Management teams.
- Strong stakeholder management skills, including navigating client approvals and sensitivities.
- Excellent written communication skills with strong commercial judgement.
- Professional presence and confident client-facing communication style.
Nice To Haves
- Experience in both services and product-led environments.
- Exposure to enterprise PR and communications processes.
- Experience establishing or managing Customer Advisory Boards.
- Familiarity with CRM systems and reference tracking tools.
Responsibilities
- Identify and Activate New Logo and Project Wins
- Build High-Impact Case Studies and Client Stories
- Develop and Manage Customer Advocacy Programmes
- Work Cross-Functionally with Commercial Teams
- Support Awards and Industry Recognition
Benefits
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
