Customer Marketing Lead

Conveo.ai • New York, NY

3d

About The Position

As our Customer Marketing Lead, you will turn our customer base into a growth engine.
This is not a “collect testimonials when asked” role.
This is not “write case studies once a quarter.”
This is a high-output, high-ownership role that sits at the intersection of:
expansion (help accounts grow faster)
credibility (proof that makes the market trust us)
pipeline (customer-led demand + referrals)
brand (stories people remember and repeat)
Conveo has incredible customers already. The opportunity is massive, and without dedicated focus, it will never reach what it should.
This role is only for someone who takes customer marketing seriously.

Requirements

• Proven experience in customer marketing, advocacy, customer storytelling, or equivalent
• Extremely strong writing and narrative instincts
• High agency: you identify opportunities and move without permission
• Comfortable working directly with customers and senior stakeholders
• Strong project management: you can drive assets and approvals without slowing down
• Great taste: you can make customer content feel premium, not corporate
• Pragmatism: 80/20 + know when something needs to be slick and when your audience prefers rough
• Ability to create lightweight design/asset work without dependencies
• Experience working with enterprise accounts and exec stakeholders
• Experience producing customer video content

Nice To Haves

• Experience at B2B SaaS or high-growth tech
• Event/webinar experience (customer roundtables, co-hosted sessions)

Responsibilities

• Turn customers into proof (systematically)
• Create customer-led moments that expand the account
• Make customers visible in the market (without being cringe)
• Build relationships with high-leverage champions
• Operate like an owner

Benefits

• Own a core growth lever at a hyper-growth, YC-backed AI company
• Direct access to founders and high-leverage operators
• Help define how AI-powered research becomes the global default
• Competitive compensation with meaningful equity upside
• A culture built on taste, speed, ownership, and ambition
• Opportunities to travel globally and build deep relationships with customers shaping the future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed