Customer Loyalty and Analytics Intern

arrivia • Phoenix, AZ

40d • Onsite

About The Position

Are you a data-driven student who gets excited about finding patterns, building
dashboards, and telling stories through numbers? As a Customer Loyalty and
Operational Excellence Analytics Intern at arrivia you'll be able to be hands-on
work that will directly influence how we understand and serve our members. At
this internship, you'll be contributing to real analytical initiatives that
shape customer experience strategy, reduce churn, and drive measurable business
outcomes.

At arrivia, we’re transforming the travel industry. As a Customer Loyalty &
Analytics Intern, you’ll work alongside experienced analysts and leadership,
gaining exposure to the full analytics cycle - from raw data to executive-ready
insights - within a dynamic travel-tech environment.

Requirements

• Currently pursuing a degree in Business Analytics, Economics, Statistics, Data Science, Engineering, or a related quantitative field.
• Advanced proficiency in Microsoft Excel — pivot tables, data manipulation, and analytical modeling are your playground.
• Exposure to Power BI, Tableau, or other BI/visualization tools.
• Familiarity with SQL or basic data querying is a plus.
• Strong communication skills — you can translate numbers into clear, compelling narratives for both technical and non-technical audiences.
• Demonstrated analytical ability through academic projects, coursework, or prior internship experience.
• Self-starter with strong organizational skills and the ability to manage multiple tasks.
• Available to work up to 40 hours per week for 10 weeks on-site in Scottsdale, AZ.

Nice To Haves

• Familiarity with SQL or basic data querying is a plus.

Responsibilities

• Customer Loyalty Deep-Dive: Analyze customer behavior, booking trends, and contact drivers to surface opportunities that strengthen loyalty and reduce attrition.
• Dashboard & Reporting Support: Contribute to the development and enhancement of performance dashboards covering retention, engagement, customer experience, and operational efficiency.
• Self-Service & Automation Analysis: Evaluate self-service initiatives and automation opportunities, quantifying business impact and call reduction potential.
• Insight Storytelling: Prepare analytical summaries and visualizations that support leadership reviews, operational planning, and strategic decision-making.
• Continuous Improvement Projects: Collaborate with analysts and leaders on customer journey optimization and labor cost performance initiatives.

Benefits

• Real-World Impact: Your analysis will influence real decisions around customer experience and business operations — not just sit in a folder.
• Hands-On Experience: You’ll be an active contributor to the analytics team, not a passive observer.
• Direct Mentorship: Work alongside experienced analysts and leaders who are invested in your growth.
• Career Building: Walk away with portfolio-ready work, applied skills in BI tools and data analysis, and a clear view of what a career in analytics looks like.
• Dynamic Travel-Tech Environment: Experience the energy of an industry built on innovation, with a company that’s constantly pushing boundaries.
• On-Site Collaboration: Build real relationships and gain in-office experience at our Scottsdale, AZ headquarters.

What This Job Offers

• Career Level: Intern