Customer logistics Coordinator

Tomra•Town of Rotterdam, NY

4d•$24 - $25

About The Position

TOMRA is an international recycling company that is looking for a Customer Logistics Coordinator in Rotterdam, NY. The Customer Logistics Coordinator is a hybrid role that bridges customer service and logistics planning. This position is responsible for managing customer communications related to material pickups and service inquiries while also supporting the creation of route plans.

Requirements

High school diploma or equivalent required; further education in logistics, business, or communications a plus.
Minimum 1 year of experience in customer service or a logistics-related role preferred.
Proficiency in Microsoft Office Suite (especially Excel and Outlook); familiarity with routing or scheduling software is beneficial.
Efficient with database software (roadshow, geotab, and compology)
Effective verbal and written communication.
Ability and willingness to work with other departments and the general public, furnishing and obtaining information.
Keen attention to detail and meticulous follow up skills.
Must be able to manage multiple tasks and projects at the same time.

Responsibilities

Respond to incoming calls and emails in a professional and timely manner.
Process service requests and communicate ETAs to customers through coordination with drivers and dispatchers.
Accurately document customer interactions, pickup details, and follow-up requirements.
Resolve basic service issues independently and escalate complex issues as needed.
Assist in building base route plans using historical service data and routing tools.
Maintain customer database and ensure all service data is current and accurate.
Collaborate with dispatchers to adjust and refine daily route plans.
Contribute to seasonal and volume-based routing efforts based on available driver resources.
Work closely with dispatch, drivers, and regional operations to ensure seamless communication and issue resolution.
Help track service performance metrics and contribute to reporting and analytics efforts.
Support troubleshooting of missed pickups, delays, and other disruptions in real time.
Handle all TOMRA commodity shipments, including setting appointments, tracking shipments, and closing out completed shipments in IFS.
Follow TOMRA SAFE standards and uphold all health and safety guidelines.
Participate in emergency response efforts, including after-hours communication when necessary.
Perform additional duties as assigned.