Customer Lifecycle Analyst

Siemens Healthineers

1d•Hybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Manage a territory’s asset records for the lifecycle of the contract and/or T&M service events; ensure accurate books and records while enhancing overall customer satisfaction. Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking a Customer Account Lifecycle Analyst to manage a territory’s asset records for the lifecycle of the contract and/or T&M service events This role ensures accurate books and records while enhancing overall customer satisfaction. This is a hybrid position based in our Malvern, PA office.

Requirements

2+ years of professional experience in accounting and finance (preferred)
BS/BS in Accounting, Finance, Business, Data Analytics, or related field (preferred)
Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
Experience working in SAP (preferred)
Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.
Experience in process improvement, digitalization, project management, or similar roles.
Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
Demonstrated change management capabilities.
Ability to travel up to 3% as needed.

Responsibilities

Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).