Customer Integration Co-Op

Detroit Manufacturing Systems • Wixom, MI

13d • Onsite

About The Position

The Customer Integration Co-Op will support the Customer Integration team in onboarding new clients and ensuring seamless, positive customer experiences. This role provides the opportunity to gain practical experience in project coordination, cross-functional collaboration, and customer success management while contributing to efficient and effective client launches.

Requirements

• Education: Pursuing a degree in Business, Operations Management, or a related field.
• Skills: Strong project coordination, communication, and analytical skills.
• Attributes: Self-starter with high attention to detail and commitment to teamwork.
• Technical Skills: Proficient in Microsoft Office Suite; experience with CRM or project management tools is a plus.
• Work Hours: 40 hours per week during assigned rotation term.

Responsibilities

• Customer Onboarding Support: Assist with the end-to-end onboarding process, ensuring timely and accurate integration of new customers.
• Project Coordination: Work closely with the Director of Customer Integration to track project milestones and deliverables.
• Documentation Management: Maintain accurate customer documentation, setup details, and progress reports.
• Cross-Functional Collaboration: Partner with teams in sales, engineering, operations, and program management to align integration activities.
• Data Analysis: Support the collection and review of customer data to identify trends and improve the onboarding process.
• Process Improvement: Identify opportunities to enhance efficiency and standardization in onboarding workflows.
• Communication: Provide regular updates to stakeholders and ensure consistent follow-up on integration-related tasks.
• Feedback Tracking: Help capture and organize customer feedback during the onboarding phase to drive service improvements.

Benefits

• Practical Experience: Hands-on involvement in customer onboarding and integration processes.
• Mentorship: Guidance from experienced professionals across multiple functions.
• Cross-Department Exposure: Collaboration with sales, program management, operations, and engineering.
• Professional Development: Growth in communication, process management, and data-driven decision-making.
• Career Opportunities: Strong performers may be considered for future roles within Customer Integration or related departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern