Customer Experience Co-Op - Summer
About The Position
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About this Role: We are seeking a highly motivated and tech-savvy Co-Op to join our Customer Experience team. This role will support our efforts to accelerate digital and process transformation initiatives that enhance customer satisfaction and operational efficiency. The ideal candidate is a Computer Science major with strong project management capabilities, excellent communication skills, and a passion for Generative AI (GenAI) technologies.
Requirements
- Must be currently pursuing a Bachelor’s degree in Computer Science.
- Must have an overall GPA of 3.0 or higher.
- Must be eligible to work in the US without sponsorship.
Nice To Haves
- Strong interest in customer experience, digital transformation, and emerging technologies.
- Familiarity with GenAI concepts and tools
- Excellent organizational and project management skills.
- Strong written and verbal communication abilities.
- Ability to work independently and collaboratively in a fast-paced environment
Responsibilities
- Collaborate with cross-functional teams to identify and implement digital solutions that improve customer experience.
- Support process mapping, documentation, and optimization efforts across customer touchpoints.
- Assist in the development and deployment of GenAI-powered tools and prototypes.
- Analyze customer feedback and operational data to identify trends and opportunities for improvement.
- Help manage project timelines, deliverables, and communication across teams.
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What This Job Offers
Career Level
Intern
