Customer Information Researcher

Grainger Businesses • Lake Forest, IL

2d • Hybrid

About The Position

The Customer Information Researcher plays an important role in driving the work of the Customer Review process. As a key member of the Customer Information Analysis Operations team, this role ensures smooth cross-functional processes with partners while taking ownership of assigned operational activities and initiatives.
This role involves analyzing large data sets to identify trends, gaps, and opportunities, as well as troubleshooting challenges and enhancing processes through continuous improvement. Beyond this, the Researcher is expected to lead initiatives, ensure accountability and timely delivery, and represent their work through clear communication and updates.
Success in this role requires proactively identifying solutions, collaborating across teams to remove roadblocks, and demonstrating initiative by seeking support when needed. Additionally, experience working with SQL and Snowflake is required to effectively manage and analyze data. The ideal candidate brings a curious, flexible, collaborative mindset, strong problem-solving skills, and the ability to champion standardization and process-building while delivering results.
This position is Hybrid requiring 3 days per week at either the Lake Forest or Chicago, IL Grainger offices.

Requirements

• Bachelor's Degree in science, technology, engineering, mathematics or related field
• 2+ years’ experience working with structured data
• Experience building relationships with cross functional partners
• Experience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences
• Experience researching and gathering data using internal and external sources
• Experience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred

Responsibilities

• Curate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making.
• Transform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions.
• Help operations leaders define software requirements for tools that will enable scaled research processes
• Assist in developing solutions and processes with a focus on maximizing team output and efficiency
• Perform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way
• Communicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations

Benefits

• With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level