Customer Happiness Engineer
About The Position
Join an innovative and diverse team revolutionizing one of the biggest industries in the world! HiOperator's mission is to elevate the customer-service experience by giving excellent tools to the agents who make things happen. We are People Talking to People! With tightly built automation, our one-stop platform puts people and tech in the right places, minimizing tedious tasks for you and maximizing quality production for our clients. Your human perspective and judgment are applied where they’re most effective—and critical. Our momentum has been strengthening steadily since 2020, and we seek motivated individuals to help us build a revolutionary standard of service in our Dallas office. We look forward to having you try your hand at joining our tight-knit, collaborative team, where you'll use cutting-edge software, learn a ton, and have some fun along the way!
Requirements
- Excel in a high-standards, fast-paced environment.
- Type 40+ wpm with 99% accuracy!
- Are dependable: you show up ready to roll every day!
- Are a quick learner – our agents serve multiple clients, with evolving policies and procedures.
- Take ownership in solving problems.
- Are tech-savvy and comfortable using the Google Workspace suite.
- Read, comprehend, and write in English.
Responsibilities
- Solve customers’ problems, via email/chat for a variety of clients.
- Achieve key standards in customer satisfaction and performance.
- Work closely with leaders to improve our software and operations.
Benefits
- Medical, dental, and vision benefits
- Free parking
- Free onsite gym
- Fantastic 19th-floor view, with an awesome break room!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
