v103-Client Happiness Coordinator

Job Duck

3d • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: This role offers an exciting opportunity to support meaningful client relationships while ensuring a smooth, positive, and well‑organized experience for every person you interact with. As part of Job Duck, you will serve as a trusted point of contact who keeps clients informed, supported, and confident throughout their journey. You will spend your days communicating with clients, assisting with administrative processes, and ensuring that every interaction is handled with professionalism, care, and clarity. Someone who thrives in this position enjoys helping others, stays calm under pressure, and brings warmth and attentiveness to every conversation. This role is ideal for an excellent communicator who finds fulfillment in keeping clients happy, informed, and engaged.

Requirements

• Excellent written and oral English
• At least a year of experience supporting clients or handling client communication
• Assertive and confident in decision-making
• Extroverted and ability to engage confidently
• Empathetic, friendly, and attentive communication style
• Competent in general administrative and office software/tools

Responsibilities

• Handle various administrative tasks as needed
• Maintain clean, organized, and up-to-date client records
• Serve as the main point of contact for assigned clients
• Ensure client satisfaction and gather insights for improvement
• Follow up with clients to ensure their needs are met
• Maintain consistent communication with clients
• Build and maintain positive and long-lasting client relationships
• Provide friendly, accurate, and timely support
• Build and maintain positive and long-lasting client relationships
• Confirm and schedule client appointments
• Anticipate client needs and provide proactive updates or solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed